{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart-elementor\/demos\/?page_id=658"},"modified":"2020-09-18T14:05:27","modified_gmt":"2020-09-18T11:05:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rok.ro\/pl\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1496940694752\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657273903\"><div class=\"wpb_wrapper\">\t\t\n\t\t<div id=\"wd-5f4bff2fb599c\" class=\"title-wrapper  woodmart-title-color-primary woodmart-title-style-underlined woodmart-title-width-100 text-left wpb_animate_when_almost_visible wpb_fadeIn fadeIn woodmart-title-size-default vc_custom_1598815982839\">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >MANUFACTURING INFORMATION<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1535534163542 vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column wpb_animate_when_almost_visible wpb_wd-slide-from-left wd-slide-from-left vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1598815934276\"><div class=\"wpb_wrapper\">\t\n\t\t\t<div id=\"wd-5f43a380d24bd\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268215916\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tDoes ROK sell original parts?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Odniesienia do OEM maj\u0105 charakter wy\u0142\u0105cznie orientacyjny i nie oznaczaj\u0105, \u017ce dana cz\u0119\u015b\u0107 jest oryginalna od producenta maszyny. Wszystkie nasze produkty s\u0105 projektowane wy\u0142\u0105cznie w Brasovie, w Rumunii, na podstawie projekt\u00f3w produkcyjnych stworzonych z biegiem czasu przez nasz zesp\u00f3\u0142 in\u017cynier\u00f3w.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a3972fb80\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268238612\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tWhat type of material are ROK\u2019s parts made of?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Zgodnie z norm\u0105 DIN1.7131 \/ BS EN 10084, do produkcji naszych wyrob\u00f3w u\u017cywamy stali kutej SAE 52100, a w szczeg\u00f3lno\u015bci 42MoCr4 ulepszonej o 16Mn, z obr\u00f3bk\u0105 ciepln\u0105 zapewniaj\u0105c\u0105 twardo\u015b\u0107 ~ 56-60HRC.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a3ad49fbe\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268257850\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tDo ROK\u2019s parts meet the requirements for certain standards?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Produkty ROK s\u0105 produkowane we Wsp\u00f3lnocie Europejskiej zgodnie z normami DIN620. Tolerancje i parametry s\u0105 zgodne z normami ISO76 i ISO281. Kontrola jako\u015bci jest przeprowadzana przy u\u017cyciu precyzyjnych instrument\u00f3w tn\u0105cych, zgodnie z norm\u0105 ISO9001.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column wpb_animate_when_almost_visible wpb_wd-slide-from-right wd-slide-from-right vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1598815944000\"><div class=\"wpb_wrapper\">\t\n\t\t\t<div id=\"wd-5f43a3c825acf\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268286160\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tHow long does the manufacturing process take?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The standard lead time is 10 working days, but it may vary depending on the requested quantity.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a3e9dadb1\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268318778\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tDoes ROK make stocks for certain products?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>ROK does usually not make stocks. However, if a customer repetitively asks for the same products, we will organize a stock for those particular parts in order to shorten the delivery time as much as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a43f27bb7\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268403590\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tDoes ROK offer any warranty for their products?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The period of warranty will be limited to a period of 6 (six) months. We guarantee that all the products offered for sale are under perfect operating conditions the moment they leave our warehouse. ROK does not assume any responsibility for those cases when these parts are assembled on\/into faulty machinery.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1496940694752\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657273903\"><div class=\"wpb_wrapper\">\t\t\n\t\t<div id=\"wd-5f4bff46ae9a9\" class=\"title-wrapper  woodmart-title-color-primary woodmart-title-style-underlined woodmart-title-width-100 text-left wpb_animate_when_almost_visible wpb_fadeIn fadeIn woodmart-title-size-default vc_custom_1598815991966\">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >ORDERING, PAYMENT AND DELIVERY INFORMATION<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1600332271160 vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column wpb_animate_when_almost_visible wpb_wd-slide-from-left wd-slide-from-left vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1598815952712\"><div class=\"wpb_wrapper\">\t\n\t\t\t<div id=\"wd-5f43a4d62d50b\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268553547\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tHow do I order?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>For orders, please contact us at <a href=\"mailto:office@rok.ro\">office@rok.ro<\/a> or send us a message through our contact \/ enquiry forms.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a501ac9a0\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268597613\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tIs there a minimum order quantity (MOQ)?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We request a minimum quantity of 2 pieces for launching orders into production. The prices of our products may vary depending on the requested quantities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a52a89dfa\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268638013\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tHow is the delivery organized?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The standard delivery option is via TNT Economy Express which lasts from 3 to 6 days. At the customer&#8217;s request we can organize the delivery with a preferred courier chosen by him.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column wpb_animate_when_almost_visible wpb_wd-slide-from-right wd-slide-from-right vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1598815958790\"><div class=\"wpb_wrapper\">\t\n\t\t\t<div id=\"wd-5f43a53cce000\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268656308\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tHow can I have the payment done?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We ask our new customers to have the payment done in advance by bank transfer. The ordered products will be launched into production only after we receive the customer\u2019s payment confirmation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a5514e13c\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268675970\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tWho pays for the shipping cost?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The transport cost will be specified on the invoice we issue, and will be fully borne by the customer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<div id=\"wd-5f43a5616b518\" class=\"woodmart-text-block-wrapper color-scheme-custom woodmart-title-size-custom woodmart-title-width-100 text-left vc_custom_1598268692583\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block font-primary woodmart-font-weight-600\">\n\t\t\t\t\tValue Added Tax?\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>No taxes will be added if the client\u2019s company is registered in the European Community. However, if the client is an individual, 19% VAT of the total order value will be added to the invoice.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1600332279696\"><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column wpb_animate_when_almost_visible wpb_flipInX flipInX vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t\n\t\t<div id=\"wd-5f3bb8dbaf432\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-center woodmart-title-size-custom vc_custom_1597749393222\">\n\t\t\t\t\t\t\t<div class=\"title-subtitle  font-default subtitle-style-background woodmart-font-weight-\">GOTOWY NA WYZWANIE<\/div>\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h3 class=\"woodmart-title-container title  woodmart-font-weight-\" >MASZ PYTANIE?<\/h3>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title\">Chcieliby\u015bmy us\u0142ysze\u0107, jak mo\u017cemy ci pom\u00f3c!<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div id=\"wd-5f3bb7a22d16e\" class=\"woodmart-button-wrapper text-center\"><a href=\"#contact-button\" title=\"\" class=\"btn btn-color-primary btn-style-3d btn-shape-semi-round btn-size-large woodmart-open-popup  btn-icon-pos-left\">KONTAKT<span class=\"wd-btn-icon\"><i class=\"far fa-paper-plane\"><\/i><\/span><\/a><\/div><div id=\"contact-button\" class=\"mfp-with-anim woodmart-content-popup mfp-hide\" style=\"max-width:800px;\"><div class=\"woodmart-popup-inner\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-39194\"><form id=\"wpforms-form-39194\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"39194\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/pl\/wp-json\/wp\/v2\/pages\/658\" data-token=\"57cf29c14e36414334c42cb6466b10b2\" data-token-time=\"1780425469\" data-trp-original-action=\"\/pl\/wp-json\/wp\/v2\/pages\/658\"><noscript class=\"wpforms-error-noscript\">Aby wype\u0142ni\u0107 ten formularz, w\u0142\u0105cz obs\u0142ug\u0119 JavaScript w przegl\u0105darce.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-39194-field_0-container\" class=\"wpforms-field wpforms-field-name wpforms-one-half wpforms-first\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-39194-field_0\">Nazwa <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-39194-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" required><\/div><div id=\"wpforms-39194-field_1-container\" 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data-field-id=\"7\"><label class=\"wpforms-field-label wpforms-label-hide\">Zgoda <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-39194-field_7\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-39194-field_7_1\" name=\"wpforms[fields][7][]\" value=\"I consent to having this website store my submitted information so they can respond to my inquiry according to &lt;a href=&quot;https:\/\/rok.ro\/privacy-policy\/&quot;&gt;Privacy Policy&lt;\/a&gt;.\" required><label class=\"wpforms-field-label-inline\" for=\"wpforms-39194-field_7_1\">Wyra\u017cam zgod\u0119 na przechowywanie na tej stronie moich danych, aby mogli oni odpowiedzie\u0107 na moje zapytanie zgodnie z nast\u0119puj\u0105cymi zasadami <a href=\"https:\/\/rok.ro\/pl\/privacy-policy\/\">Polityka prywatno\u015bci<\/a>. <span class=\"wpforms-required-label\">*<\/span><\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div 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-->\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Dostarczamy najlepsze cz\u0119\u015bci rynku wt\u00f3rnym, a nawet dla najbardziej konkretnych wniosk\u00f3w. Zapoznaj si\u0119 z nasz\u0105 produkcj\u0119, zamawiania, p\u0142atno\u015bci i dostarczania informacji.<\/p>","protected":false},"author":1,"featured_media":39338,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-658","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v19.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs | ROK - Forklift Parts<\/title>\n<meta name=\"description\" content=\"We deliver the best aftermarket parts and even for the most specific requests. Please see our manufacturing, ordering, payment and delivery information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rok.ro\/pl\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"We deliver the best aftermarket parts and even for the most specific requests. 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