Does ROK sell original parts?

OEM references are purely indicative and do not imply that the part is original from the machine manufacturer. All of our products are exclusively designed in Brasov, Romania, based on manufacturing projects created over time by our team of engineers.

What type of material are ROK’s parts made of?

According to DIN1.7131 / BS EN 10084, for the manufacturing process of our products we use forged steel SAE 52100, specifically 42MoCr4 improved with 16Mn, with a heat treatment that ensures a hardness of ~ 56-60HRC.

Do ROK’s parts meet the requirements for certain standards?

ROK products are manufactured in the European Community under DIN620 standards. Tolerances and parameters comply with ISO76 and ISO281 standards. Quality control is performed using cutting edge precision instruments, under the ISO9001 standard.

How long does the manufacturing process take?

The standard lead time is 10 working days, but it may vary depending on the requested quantity.

Does ROK make stocks for certain products?

ROK does usually not make stocks. However, if a customer repetitively asks for the same products, we will organize a stock for those particular parts in order to shorten the delivery time as much as possible.

Does ROK offer any warranty for their products?

The period of warranty will be limited to a period of 6 (six) months. We guarantee that all the products offered for sale are under perfect operating conditions the moment they leave our warehouse. ROK does not assume any responsibility for those cases when these parts are assembled on/into faulty machinery.


How do I order?

For orders, please contact us at [email protected] or send us a message through our contact / enquiry forms.

Is there a minimum order quantity (MOQ)?

We request a minimum quantity of 2 pieces for launching orders into production. The prices of our products may vary depending on the requested quantities.

How is the delivery organized?

The standard delivery option is via TNT Economy Express which lasts from 3 to 6 days. At the customer’s request we can organize the delivery with a preferred courier chosen by him.

How can I have the payment done?

We ask our new customers to have the payment done in advance by bank transfer. The ordered products will be launched into production only after we receive the customer’s payment confirmation.

Who pays for the shipping cost?

The transport cost will be specified on the invoice we issue, and will be fully borne by the customer.

Value Added Tax?

No taxes will be added if the client’s company is registered in the European Community. However, if the client is an individual, 19% VAT of the total order value will be added to the invoice.



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